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Policies/Terms of Use
1. At no point will your
e-mail address or contact information ever be sold or communicated to any
individuals outside of our organization. All contact information is kept
confidential. At no point will you be added to a mailing list, and at no
point will you ever receive any sort of advertisements from our
company.
2. All correspondence
between writing consultants and students is screened and archived in our web
system.
3. Parents and/or
teachers are required to monitor any and all correspondence that passes between
their children and their writing consultant.
4. Copies of mail cannot be sent to parents’
e-mail addresses, or to any other addresses.
Your writing consultant's mail will only be delivered to your own parent account
and/or student account within our web system.
5. Writing consultants will honor
any and all parent/teacher requests in regard to the student's writing
instruction, so long as such requests do not violate any WriteGuide.com.
company policy.
6. All WriteGuide.com.
writing consultants respond to student and parent messages within 24 hours of
receiving the messages. The only exceptions to this are weekends, holidays,
and unpredictable emergencies (power outages, personal emergencies, etc.).
7. Writing consultants
do not ever need to become aware of a student's or parent's
personal contact information (address and phone numbers). Students and
families should therefore not attempt to send such information to their writing
consultants. All such information will be removed from student e-mail
when it is screened by our office. Likewise, no personal e-mail addresses,
phone numbers, or physical addresses of WriteGuide.com writing consultants will
ever become known to students and parents.
8. Refunds may be
requested within 30 days of ordering your course. Refunds will be
calculated based on the amount of time that has elapsed in your course, minus a
$10.00 service charge. Refunds must be requested via e-mail, or by phone,
while the course is still in session, or before it begins. Refunds will
not be granted if your course ends and you have not requested a refund before
the course's expiration. All refunds will be delivered via company check.
Refunds will not be granted for the Introduction to Grammar Course if the
student enrolled is under the age of 12 years old (the Course Description
clearly states that the course is for students who are at least 12 years old).
9. At no point will a
writing consultant speak to a student or parent on the phone, or meet in person.
All correspondence and programs are carried out entirely through our company's
web system.
10. Students may not
send pictures of anyone or anything to their writing consultants.
11. Writing consultants
will not comment on a student's or parent's religious or political beliefs,
though they may certainly assist students with papers which deal with religious
and/or political subjects.
12. If you take a break
from the course (as in the case of a vacation or emergency) without asking for
your course to be suspended while you are away, we will not add your break-time to the end of the course. We offer courses
of varying lengths of time so you can plan the course around your schedule.
Personal emergencies are of course an exception.
13. WriteGuide.com is closed on the following holidays.
14. Any WriteGuide.com course that encompasses the nine days during the Christmas
holiday will have those nine days "tacked" onto the end of the
program. Other holidays (Martin Luther King Day, Memorial Day, Labor Day,
etc.) are not added to the end of your program.
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